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Department Profile

The New Fairfield Communications center is staffed 24 hours a day, 7 days a week by trained Emergency Dispatchers. The Communications Center is located within the Police Department, but is a separate department. This center answers all 911 calls for the Town of New Fairfield and dispatches the Police Department / Resident State Troopers and the New Fairfield Fire Department. It also dispatches other town services after hours. All dispatchers are trained in Emergency Communications and are certified by the State of Connecticut as Telecommunicators. They area also are certified Emergency Medical Dispatchers by the Association of Public Safety Communications Officials (APCO). This allows them to provide emergency medical instructions such as Cardio Pulmonary Resuscitation (CPR) over the phone.

Important Information

When calling 911, it is important to remain calm and listen to the dispatcher’s instructions. They will ask you for pertinent information and if applicable, will provide instructions to you. A couple of things to remember when calling 911 are:

  • ONLY USE 911 FOR EMERGENCIES. Never use it to find out basic information.
  • If you accidentally misdial 911, stay on the phone. They will need to verify that everything is ok and your information.
  • Always provide your exact address and phone number to the dispatcher. Also include any pertinent land marks for your location so help can find you easily.
  • Always remain calm. We know that in emergencies, emotions can run high. We need to ask you the questions that we do to ensure that we get the correct help to you. Be assured that even though we are asking many questions, the proper help is being dispatched to you.
  • If you call from a cellular phone – remember to give your EXACT location. When using a cellular phone, your phone number will be provided to us, but not your exact location.
  • If you use Voice Over Internet Protocol (VOIP) at your house, verify with the company that they are compatible with 911. Also verify that they have your correct address and that information is in their system so that the dispatcher is provided with your correct address if you need to call 911.

The Communications Center can be reached 24 hours a day, 7 days a week by calling (203) 312-5701. The Center also runs the town’s Alarm Ordinance. All alarms in town (police, fire, and medical) need to be registered with the town. Please find the attached registration form and ordinance.